Support

Customer Service
EPC's support starts with its world class Customer Service Department. They are available at 1-800-366-5412 from 8:00 AM Eastern (5:00 AM Pacific) to 7:30 PM Eastern (4:30 PM Pacific). During other hours, you can simply leave a message and you will be contacted at the start of the next business day.

Technical Support
Through its Cross Reference and Retrofit Service, and thanks to a large library of competitive encoders, encoder specifications, and dimensional information, EPC offers expert assistance for the cross-referencing and/or retrofit replacement of most domestic and foreign optical rotary shaft encoders. In addition, serviceable replacements can often be found for encoders that use other technologies. As a final service, for those hard to find units EPC can sometimes suggest an alternative approach that will get you back up and running.

If your application calls for a solution that cannot be solved using off-the-shelf-products, EPC's Custom Design Service may be just what you need. Again, a simple phone call to at 1-800-366-5412 will put our expertise to work for you. Or, even better, click the link to the left and fill out the Technical Support Request Form. That way, you can make sure that all of the information is correct and avoid any unnecessary delays or misunderstandings.

This link will also give you access to a variety of helpful Technical Bulletins and other useful information.

Repairs
The quality of EPC's encoders is matched by the quality of the Repair Department. In the unlikely event that your encoder should fail, these fully trained experts will get you back in operation as soon as possible. (Just remember, though, that EPC's goal is to keep these people as bored as possible and, since our frequency of warranty repair is currently less than 1%, we are more than 99% of the way there!)