Follow these steps to get your RMA:
We can often troubleshoot problems with your EPC encoder over the phone and determine if a repair is needed.
Note: Customers calling between 5:00 am to 7:00 am Pacific Time will be assisted by the staff of British Encoder Products Company, our European facility.
EPC offers an industry-leading 3-year warranty on our encoders. Get more information about our policy.
Our installation and troubleshooting guides make installing and using your encoders straight-forward.