Need your EPC encoder repaired? Let's get started.

Follow these steps to get your RMA:

  1. Fill out the form below.
  2. Once you have completed the form, it will be emailed to you AND a printable version will pop up in your browser. Print the form and include it in the package with the encoder you are sending in for repairs.
    NOTE: THIS STEP IS VITAL. If we receive your encoder with no accompanying documentation, we will not be able to match it up to a Repair request.
  3. We will contact you with a repair estimate after your encoder has been evaluated.

For Immediate Assistance

We can often troubleshoot problems with your EPC encoder over the phone and determine if a repair is needed.

Note: Customers calling between 5:00 am to 7:00 am Pacific Time will be assisted by the staff of British Encoder Products Company, our European facility.


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