Products manufactured by Encoder Products Company Inc. (EPC) are warranted against defects in materials and workmanship and are warranted to meet the performance specifications as listed in the current catalog and/or data sheet for the specific product being warranted. This warranty applies to all standard catalog product configurations, with the exception of units with a rated operating temperature exceeding 85° C, for three (3) years following the date of shipment. For units with a rated operating temperature exceeding 85° C, the warranty period shall be two (2) years following the date of shipment. During that period, EPC will, at its sole option, repair or replace, at no cost to the customer, products that prove to be defective, provided the defect or failure is not due to misuse or abuse of the product. Any unauthorized attempt to repair the product(s) by the customer, or any unauthorized modifications by the customer, can, at EPC’s sole option, cause this warranty to become null and void. In addition, this warranty does not apply to products that have been subjected to abuse or operated in environments that exceed their design specifications. The customer is responsible for shipment of the defective product to the EPC factory. Any warranty service (consisting of time, travel, and expenses related to such services) performed other than at EPC’s factory, shall be at the customer’s expense.
EXCEPT AS OTHERWISE STATED IN THIS WARRANTY POLICY, THERE IS NO OTHER WARRANTY, GUARANTEE, OR REPRESENTATION, WRITTEN OR ORAL, WHETHER EXPRESSED BY DESCRIPTION, DRAWING, MODEL OR SAMPLE, EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. EPC SHALL, IN NO CASE, BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES, OR SPECIAL DAMAGES OF ANY KIND OR NATURE WHATSOEVER. IN ANY EVENT, ANY LIABIITY SHALL BE LIMITED TO REPAIR, REPLACEMENT, OR PURCHASE PRICE REFUND, AT THE SOLE OPTION OF EPC, ONLY AFTER THE RETURN OF SUCH GOODS WITH PRIOR WRITTEN CONSENT OF EPC IN ACCORDANCE WITH THE RETURN POLICY AND WITH ALL SHIPPING CHARGES PREPAID. SOFTWARE PRODUCTS ARE SUPPLIED TO CUSTOMER SUBJECT TO CUSTOMERS ACCEPTANCE OF ALL APPLICABLE SOFTWARE LICENSES. EXCEPT AS PROVIDED HEREIN, EPC MAKES NO WARRANTY OR REPRESENTATION OF SUITABILITY, COMPATIBILITY OR PERFORMANCE OF ANY SOFTWARE PROVIDED TO CLIENT AND MAY AT ITS OPTION REPLACE OR REPAIR ANY DEFECTIVE SOFTWARE. EPC RESERVES THE RIGHT TO UPDATE, REVISE AND AMEND ALL SOFTWARE AND TECHNICAL DATA OR CONTENT AT ANY TIME. EPC SHALL HAVE NO LIABILITY OF ANY KIND OR NATURE FOR ANY TECHNICAL ERRORS OR OMISSIONS IN ANY SOFTWARE OR TECHNICAL DATA.
A Return Materials Authorization (RMA) number is required for any item returned for credit. RMA numbers may be obtained by contacting Customer Service in advance. RMA numbers will be issued to original purchaser only.
Only products currently stocked by EPC may be returned for restocking. Products that have been manufactured or configured to customer specifications are not stocked and may not be returned. Returned products are subject to a restocking fee of $25 or 25% of the purchase price, whichever is greater, and must be returned within 30 days of the date shipped from EPC.
All products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packaging materials, manuals, other accessories and documentation must be included in the original packaging. In the event that a return shipment received by us is improperly packaged, altered, or physically damaged, items sent for return consideration will be denied, and EPC's return policy will not be honored. All items will be inspected and tested upon receipt.
EPC and Customer agree that the terms and conditions identified in below shall govern exclusively the sale by EPC of all hardware and services (collectively referred to as "Goods"). No addition or any modification to any of the terms and conditions as they appear in this document shall be binding upon EPC unless in writing and signed by an authorized representative of EPC.
Terms to customers with satisfactory credit are net thirty (30) days from day of invoice. A 1.5% monthly service charge (18% annually) will be added to accounts not paid within 30 days from date of invoice at the discretion of EPC.
All prices quoted (including repairs, parts, and goods sold separately) are EX-WORKS. Any shortages should be notified in writing within 7 days of receipt of goods, otherwise we can accept no responsibility.
All shipping prices listed provide for standard packing for domestic shipping in accordance with EPC's standard specifications. If special packaging is required for domestic shipment or for export shipment, refer to factory for additional charges.
Title to hardware shall remain with EPC as security only and until full payment is received. Risk of loss or damage shall pass to customer upon shipment from our EPC factory.
No contracts or quotations showing penalty clause for failure to meet shipment are acceptable to EPC.
Changes in design and improvements in manufacture are constantly being made by EPC whenever the company believes that the product will be improved. No obligations to incorporate these changes in units prior to the change will be assumed.
Published weights are careful estimates but are not warranted. Dimensions shown in catalog are approximate.
All written quotations automatically expire unless accepted within sixty (60) days from the date quoted. All Verbal quotations must be confirmed via Fax or Email - Verbal quotations expire on the same day that they are made.
Standard lead times vary. Expedite service is available upon request. Accessories are generally in stock and available for quick delivery. Contact customer service to confirm lead times.
Express and Expedite service are available for most product configurations should you need a product faster than the standard lead times allow - this will incur an additional cost. Contact customer service for details.
The customer shall pay all excise or similar taxes to the appropriate agency where and when applicable.
EPC shall not be liable for damage as a result of any delay due to any cause beyond EPC's reasonable control including, without limitation, act of God, act of war, riot, and delay in transportation or inability to obtain necessary labor, materials, or manufacturing facilities. In the event of any such delay, the date of delivery shall be extended for a period equal to a time lost by reason of delay.
In no event shall EPC be liable for consequential or incidental damages or any expense incurred by the customer attributed to any product sold hereunder.
Questions? Give us a call at (800) 366-5412 or submit this form, and we'll contact you within one business day.
Expedite options are available on many models. Contact us for details.