Encoders work nearly as hard as you. If your encoder is approaching end of life, or has already failed, our team is here to help.
If you're within your warranty period, head over to our Warranty & Returns page.
If you're outside of the warranty period, our team can help troubleshoot your issue before replacement, or help you identify the correct replacement encoder. Contact our team with the form below and mail in your old encoder. Eligible units receive a discount.
If you have a non-EPC encoder you're looking to replace, head over to our Cross Reference page.
Please note: EPC previously offered repair services for our encoders. With streamlined manufacturing efficiency, offering new encoders makes more sense than repair services. We offer a discount on eligible models if you mail your old encoder to us.
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Fill out the form below.
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We'll contact you within a business day with a replacement encoder and discount.
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Fill out our RMA form and send back to our customer service team.
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Our team will provide an RMA number and shipping instructions.
For Immediate Assistance
We can often troubleshoot problems with your EPC encoder over the phone and determine if replacement is needed.
Our business hours are 7:00 AM - 5:00 PM Pacific Time. Calling between 5:00 AM and 7:00 AM Pacific? Our friendly East Coast Support Team is here to help!
