Since the onset of the COVID-19 shutdowns, we have been getting questions about our supply chain, and we're hearing from customers that many of our competitors are taking 6 to 8 weeks to fill orders.
At EPC, we are still filling most orders in 4 - 6 DAYS
How? We planned ahead. Late in fall 2019, as the severity of the crisis in China was becoming apparent, we worked with suppliers to increase our inventory levels. By January 2020, we had built up enough inventory to sustain a long disruption in our supply chain. Consequently, we're not facing parts shortages.
You can still rely on our technical experts to help you get the encoders you need, FAST. Some encoders are even available for same-day expedite (see below).
And remember: we can cross-reference other manufacturers' encoders, and get them to you FAST.
As an essential business supporting other essential industries, we are working hard while keeping our employees safe. We hope you're safe and healthy, too.
EPC's standard delivery for normal quantities is 4 to 6 working days (not weeks like most other companies) after receipt of order. If your equipment is down, or you need immediate delivery for other reasons, ask about our expedite service.
EPC offers one-day and two-day expedite options. Under certain conditions, we can ship your order out the same day that we receive it. Quantities may be limited, not all configurations are available for the expedite service, and extra fees may apply. Please contact Customer Service if you are interested in expedite service.
Encoder Products Company (EPC) uses FedEx as its preferred shipping carrier. In certain instances, we may use other carriers. Shipping charges are added to your invoice at the time of shipment for invoiced orders, or at the time of payment for pre-paid orders. You may also elect to have shipping charges applied to your FedEx or UPS account by requesting this at the time of order.
Questions? Give us a call at (800) 366-5412 or submit this form, and we'll contact you within one business day.
Standard lead time is 4 - 6 days on most models. Expedite options are available on many models. Contact us for details.