Products manufactured by Encoder Products Company Inc. (EPC) are warranted against defects in materials and workmanship and are warranted to meet the performance specifications as listed in the current catalog and/or data sheet for the specific product being warranted. This warranty applies to all standard catalog product configurations, with the exception of units with a rated operating temperature exceeding 85° C, for three (3) years following the date of shipment. For units with a rated operating temperature exceeding 85° C, the warranty period shall be two (2) years following the date of shipment. During that period, EPC will, at its sole option, repair or replace, at no cost to the customer, products that prove to be defective, provided the defect or failure is not due to misuse or abuse of the product. Any unauthorized attempt to repair the product(s) by the customer, or any unauthorized modifications by the customer, can, at EPC’s sole option, cause this warranty to become null and void. In addition, this warranty does not apply to products that have been subjected to abuse or operated in environments that exceed their design specifications. The customer is responsible for shipment of the defective product to the EPC factory. Any warranty service (consisting of time, travel, and expenses related to such services) performed other than at EPC’s factory, shall be at the customer’s expense.
EXCEPT AS OTHERWISE STATED IN THIS WARRANTY POLICY, THERE IS NO OTHER WARRANTY, GUARANTEE, OR REPRESENTATION, WRITTEN OR ORAL, WHETHER EXPRESSED BY DESCRIPTION, DRAWING, MODEL OR SAMPLE, EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. EPC SHALL, IN NO CASE, BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES, OR SPECIAL DAMAGES OF ANY KIND OR NATURE WHATSOEVER. IN ANY EVENT, ANY LIABIITY SHALL BE LIMITED TO REPAIR, REPLACEMENT, OR PURCHASE PRICE REFUND, AT THE SOLE OPTION OF EPC, ONLY AFTER THE RETURN OF SUCH GOODS WITH PRIOR WRITTEN CONSENT OF EPC IN ACCORDANCE WITH THE RETURN POLICY AND WITH ALL SHIPPING CHARGES PREPAID. SOFTWARE PRODUCTS ARE SUPPLIED TO CUSTOMER SUBJECT TO CUSTOMERS ACCEPTANCE OF ALL APPLICABLE SOFTWARE LICENSES. EXCEPT AS PROVIDED HEREIN, EPC MAKES NO WARRANTY OR REPRESENTATION OF SUITABILITY, COMPATIBILITY OR PERFORMANCE OF ANY SOFTWARE PROVIDED TO CLIENT AND MAY AT ITS OPTION REPLACE OR REPAIR ANY DEFECTIVE SOFTWARE. EPC RESERVES THE RIGHT TO UPDATE, REVISE AND AMEND ALL SOFTWARE AND TECHNICAL DATA OR CONTENT AT ANY TIME. EPC SHALL HAVE NO LIABILITY OF ANY KIND OR NATURE FOR ANY TECHNICAL ERRORS OR OMISSIONS IN ANY SOFTWARE OR TECHNICAL DATA.
A Return Materials Authorization (RMA) number is required for any item returned for credit. RMA numbers may be obtained by contacting Customer Service in advance. RMA numbers will be issued to original purchaser only.
Only products currently stocked by EPC may be returned for restocking. Products that have been manufactured or configured to customer specifications are not stocked and may not be returned. Returned products are subject to a restocking fee of $25 or 25% of the purchase price, whichever is greater, and must be returned within 30 days of the date shipped from EPC.
All products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packaging materials, manuals, other accessories and documentation must be included in the original packaging. In the event that a return shipment received by us is improperly packaged, altered, or physically damaged, items sent for return consideration will be denied, and EPC's return policy will not be honored. All items will be inspected and tested upon receipt.
Questions? Give us a call at (800) 366-5412 or submit this form, and we'll contact you within one business day.
Standard lead time is 4 - 6 days on most models. Expedite options are available on many models. Contact us for details.